One of the most important tasks of human resources is to obtain and analyze information about a particular job (tools and training needed, what the requirements of the job are). There are a number of ways to obtain this data. Which of the following techniques involves determining specific actions that lead to desirable or undesirable consequences on the job?
A)Open-ended interviews
B)Structured interviews
C)Critical incident
D)Incident analysis

Question

Quizplus · Accepted Answer

The critical incident technique involves determining specific actions that lead to desirable or undesirable results on the job. For example, actions with desirable consequences for a customer service representative might include friendly and professional greetings and providing useful information to customers.

One of the Most Important Tasks of Human Resources Is