Which of the following statements is true of social networking problems?
A) Responses to problematic content are best reserved for instances where it has caused the organization to do something positive.
B) Inappropriate contributions that contain obscene or otherwise inappropriate content should be ignored indefinitely.
C) The product development team should not receive the criticisms posted on a social networking site.
D) If the problematic content represents reasonable criticism of the organization's products, the best response is to delete it.

Question

Quizplus · Accepted Answer

It is best to respond to problematic content only when it has led to positive action from the organization, such as addressing a customer's concern or improving products/services. Ignoring inappropriate contributions indefinitely can damage the reputation of the organization. Criticisms posted on social networking sites should be reviewed by the product development team to identify areas of improvement. Deleting reasonable criticism can also harm the organization's reputation.

Which of the Following Statements Is True of Social Networking