During the active part of labor, your client says, "I hate that nurse. Don't let her come in here again." Your BEST response is:

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Part of a doula's work may be facilitating conversation between others. But the tenets of active listening are still important. By identifying the client's feelings and adding an open-ended statement or question, the doula improves communication. The client then has the opportunity to agree or to clarify her emotions, and to find a solution that works best for her. Judgmental sentences close the conversation to additional communication and understanding, and in this instance may set up a confrontational scenario that is best avoided.

During the Active Part of Labor, Your Client Says, "I