To drive business results for the organization you must measure what matters to the customer. Which of the following choices would NOT be a form of "voice of the customer" data collection?
A) Customer surveys.
B) Media advertising.
C) Product focus groups.
D) Personal inquiry by employees.
Correct Answer:
Verified
Q1: In order to drive performance the organization
Q3: A trigger event occurs when a condition
Q4: Normal conditions are those we expect to
Q5: Waste is identified as anything that does
Q6: Understanding customer demand and characteristics requires understanding
Q7: Several factors may affect company business results
Q8: Lean waste measurements impact a business's bottom
Q9: Employees have to be developed to improve
Q10: Which quality measure for business results would
Q11: Lean cost and productivity measurements may include
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