Which process is best defined as one that aims to close the gap between what is and what should be?

Question

Quizplus · Accepted Answer

Problem solving is a process that aims to close the gap between what is and what should be. For example, when performance levels are not as they should be, there is a gap between what is and what should be. Problem solving is needed for this gap. Empowerment, decision making and divergent thinking are different processes, although divergent thinking is encouraged for solving problems and decision making is necessary to solve problems.
Strategic management and technology - Shared decision - making

Which Process Is Best Defined as One That Aims to Close