All of the following are assertiveness skills used in communication EXCEPT:
A)Speaking in a loud voice
B)Defending oneself against criticism
C)Stating a message clearly
D)Avoidance of being manipulated or controlled

Question

Quizplus · Accepted Answer

All of the above are assertiveness skills used in communication except speaking in a loud voice. Speaking loudly is not always necessary to convey important information and it may make others defensive. Assertiveness is the nurse's ability to defend their position without being manipulated by others. The nurse can be assertive by calmly and clearly stating their intentions and their point of view.

All of the Following Are Assertiveness Skills Used in Communication