A woman calls from a seedy part of the city saying she needs treatment and gives insurance information and her address. Two staff members go to pick her up; but she refuses to leave the room. During the conversation she reveals she is a history professor from out of town, divorced with no children and sober for thirty nine years. She demands that we leave, saying she has changed her mind. She becomes increasingly hostile. What should be done?

Question

Quizplus · Accepted Answer

Calling the police would be the most appropriate answer to protect the woman and the others she might be in contact with. Sometimes waiting them out works and sometimes does supplying with booze. However, this is not in a safe neighborhood; noise might attract undesirables and the staff's comfort needs to be considered. It is best to opt for safety. The police may welcome the suggestion.

A Woman Calls from a Seedy Part of the City