The ability to effectively understand others at work and to use such knowledge to influence others to act in ways that enhance one's personal and/or organizational objectives is known as ______.

Question

Quizplus · Accepted Answer

The ability described in the question is political skill, which involves understanding others and using that understanding to effectively influence them, while still maintaining positive relationships. Influence refers to the actual act of persuading or convincing others to take a certain course of action. Politics refers to the informal methods and tactics used to gain power or influence within an organization. Impression management refers to intentionally controlling the way others perceive us through our actions and appearance.

The Ability to Effectively Understand Others at Work and to Use