The main drawback of CRM is

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The main drawback of CRM (Customer Relationship Management) systems is not inherent to the technology itself but rather in how it is implemented and utilized within an organization. Implementing CRM without a clear customer strategy, rolling out CRM without adjusting the organizational structure and processes to support it, and using CRM tactics that feel invasive to customers rather than engaging them in a meaningful way, are all significant drawbacks. These issues highlight the importance of strategic planning, organizational alignment, and customer-centric approaches in CRM implementations.

The Main Drawback of CRM Is