Components of a CRM system are:
I. Users
II. Hardware and Operating Systems
III. CRM Software
IV. Business Processes
A)3 &4
B)1, 2, 3 & 4
C)2 & 4
D)1,2 & 3

Question

Quizplus · Accepted Answer

Components of a CRM (Customer Relationship Management) system include Users (who interact with and benefit from the system), Hardware and Operating Systems (which provide the necessary infrastructure), CRM Software (the application itself), and Business Processes (the workflows and procedures that the CRM system supports or enhances).

Components of a CRM System Are