Monica is talking to her fellow sales agent about a prospective client's needs for an upcoming sales meeting. This can best be described as ______.

Question

Quizplus · Accepted Answer

Monica is talking to another sales agent, which implies that she is communicating with someone on the same level as her. This is called lateral communication, which involves the exchange of information between peers or colleagues within the same hierarchical level. It is different from upward communication (communication from employees to managers or superiors) and downward communication (communication from managers or superiors to employees). Gossip is not a professional form of communication and is not relevant to this situation.

Monica Is Talking to Her Fellow Sales Agent About a Prospective