________ is based on customers' opinion on products and services.
A) Conformance
B) Aesthetics
C) Durability
D) Performance
E) Perceived quality

Question

Quizplus · Accepted Answer

Perceived quality is defined as the customers' opinion or subjective evaluation of a product or service based on their own expectations, experiences, and beliefs. It is influenced by various factors such as brand image, advertising, reputation, word-of-mouth, and personal preferences. Therefore, perceived quality is an important aspect of customer satisfaction and loyalty.

________ Is Based on Customers' Opinion on Products and Services