Question 1

Kaoru Ishikawa was fundamental in helping Toyota to reduce waste.

Accepted Answer

The answer of Kaoru Ishikawa was fundamental in helping Toyota...

Question 2

Horizontal deployment means that all levels of management and workers are actively involved in quality.

Accepted Answer

The answer of Horizontal deployment means that all levels of...

Question 3

The top level in the multilevel approach includes the Baldrige-lite approach.

Accepted Answer

The Baldrige-lite approach is a simplified version of the Baldrige Criteria for Performance Excellence, but it is not specifically referred to as the top level in a multilevel approach.

Question 4

Lean manufacturing is a productive system whose focus is on optimizing processes through the philosophy of continual improvement.

Accepted Answer

Lean manufacturing is based on the philosophy of continuous improvement, also known as Kaizen. The goal is to eliminate waste and improve efficiency in all processes. This is achieved through the implementation of various tools such as 5S, kanban, and value stream mapping, among others.

Question 5

The Baldrige-lite approach uses the Baldrige criteria but with a simplified process or application.

Accepted Answer

The Baldrige-lite approach indeed uses the Baldrige criteria but with a simplified process or application. It is often used by smaller organizations or those new to the Baldrige framework.

Question 6

The scoring summary in the feedback report is a synthesis of the most important strengths and areas for improvement for each of the seven Baldrige categories.

Accepted Answer

The scoring summary in the feedback report does indeed provide a synthesis of the most important strengths and areas for improvement for each of the seven categories in the Baldrige Criteria for Performance Excellence.

Question 7

The examiners for the Baldrige Award demonstrate their commitment to its core values by being willing to give up approximately 10% of their year to serve on the board with no compensation.

Accepted Answer

The statement is true. Baldrige Award examiners volunteer approximately 10% of their year without receiving any compensation to serve on the board, demonstrating their commitment to the award's core values.

Question 8

Leadership and strategy are categories of the European Quality Award.

Accepted Answer

Leadership and strategy are two of the criteria categories in the European Quality Award, along with people, partnerships and resources, processes, and customer results. The award is given to organizations that excel in these categories and demonstrate a commitment to continuous improvement and customer satisfaction.

Question 9

The Japanese approach follows the policy that when problems exist in business, the first reflex is to hide the problems as though they do not exist.

Accepted Answer

The Japanese approach is actually known for its emphasis on identifying and addressing problems openly and collaboratively through processes like kaizen and nemawashi. The idea is that by acknowledging and addressing problems, companies can continuously improve and prevent future issues.

Question 10

Customer focus and workforce focus are categories of the Deming Prize.

Accepted Answer

The answer of Customer focus and workforce focus are categories...

Question 11

With in-process inspection, all work is inspected at each stage of the process, and the workers inspect their own work.

Accepted Answer

In-process inspection involves inspecting work at each stage of the process, and it may involve workers inspecting their own work as well as having designated inspectors check the work.

Question 12

Information analysis is a category of the Baldrige Award.

Accepted Answer

The answer of Information analysis is a category of the...

Question 13

In the full-Baldrige approach, the scores required to win the state awards are higher than those for the national awards.

Accepted Answer

This statement is false. The scores required to win the national Baldrige Award are higher than those for the state awards.

Question 14

The main purpose of a Baldrige site visit is to collect additional information on each of the seven evaluation criteria.

Accepted Answer

The answer of The main purpose of a Baldrige site...

Question 15

The first view of lean manufacturing is a philosophical view of waste reduction.

Accepted Answer

The first view of lean manufacturing is centered around the philosophy of waste reduction and is often referred to as the "lean philosophy."

Question 16

The idea behind preventive maintenance is that the worst condition a machine should ever be in is on the day it is purchased.

Accepted Answer

Preventive maintenance aims to keep a machine in its best possible condition and reduce the likelihood of breakdowns and costly repairs. Ideally, a machine should never be in worse condition than when it was purchased if proper preventive maintenance is carried out.

Question 17

The Deming Prize is awarded to individuals and groups who have contributed to the field of quality control.

Accepted Answer

The Deming Prize is awarded to individuals and organizations for their contributions to the field of quality control, and for their successful implementation of Total Quality Management systems.

Question 18

The number of applicants for the Baldrige Award has decreased due to the lack of legitimacy of the award criteria.

Accepted Answer

There is no evidence that the decrease in applicants for the Baldrige Award is due to the lack of legitimacy of the award criteria. Other factors such as budget cuts and reduced visibility of the award may be contributing to the decrease.

Question 19

The N=2 technique is an alternative to acceptance sampling.

Accepted Answer

The N=2 technique is indeed an alternative to acceptance sampling. It involves testing two items at a time instead of a batch or sample, potentially reducing the amount of rework needed.

Question 20

The visibility technique used by the Japanese is called andon, or warning lights.

Accepted Answer

This is true. The Japanese visibility technique is called andon, which translates to "warning lights". It is commonly used to indicate when there is a problem or when a process has stopped.

Quiz 3: Global Supply Chain Quality and International Quality Standards