The ________ process involves the transformation of a negative situation into one in which the complainant is restored to the state existing prior to the occurrence of a problem.
A) complaint-reaction
B) complaint-restoration
C) complaint-resolution
D) complaint-response
E) complaint-reversal

Question

Quizplus · Accepted Answer

Complaint-resolution involves addressing and resolving a complaint to restore the complainant to their original state before the issue occurred.

The ________ Process Involves the Transformation of a Negative Situation