The gap refers to the differences between ________.
A) corrective action and preventive action
B) service quality and product quality
C) empowered employees and employees managed by a hierarchy
D) accurate quality projections and inaccurate quality projections
E) desired levels of performance and actual levels of performance

Question

Quizplus · Accepted Answer

The gap typically refers to the difference between desired levels of performance and actual levels of performance, indicating a discrepancy that needs to be addressed.

The Gap Refers to the Differences Between ________