What are customer-relationship management systems?
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Q33: To be effective, a guarantee should be
Q34: Guarantees should be designed prior to beginning
Q35: Improving services such as customer service policies,
Q36: Due to constantly changing customer needs, the
Q37: A guarantee outlines the customer's rights.
Q39: Customer retention is measured as the percentage
Q40: Which of the following is a diagram
Q41: _ results in the suppliers becoming de
Q42: Annuity relationships result in the customer providing
Q43: The SERVQUAL instrument was developed by _.
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