Because business process reengineering affects multiple levels in a firm, abrupt organizational changes are reflected in baselining results.

Question

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Business process reengineering can bring about significant changes in the organizational structure, job responsibilities, and communication channels. These changes can lead to fluctuations in baselining results, which track a firm's performance over time. Thus, abrupt organizational changes resulting from process reengineering can have a considerable impact on business outcomes.

Because Business Process Reengineering Affects Multiple Levels in a Firm