The RC and More Superstore decides to track customer complaints as part of their ongoing customer satisfaction improvement program. After collecting data for two months, their check sheet appears as follows:
If they construct a Pareto chart, what is the percentage of complaints represented by the problem "Literature not included in box"?
A) 9%
B) 18%
C) 36%
D) 54%
E) 81%

Question

The RC and More Superstore decides to track customer complaints as part of their ongoing customer satisfaction improvement program. After collecting data for two months, their check sheet appears as follows: 
If they construct a Pareto chart, what is the percentage of complaints represented by the problem "Literature not included in box"?
A) 9% 
B) 18% 
C) 36% 
D) 54% 
E) 81%

Quizplus · Accepted Answer

The Pareto chart suggests that "Literature not included in box" accounts for 18% of the total complaints. This is calculated by adding up the frequency of each complaint (which totals to 50) and finding the proportion that "Literature not included in box" contributes (which is 9). Dividing 9 by 50 and multiplying by 100 gives us 18%. So the best choice is B.

The RC and More Superstore Decides to Track Customer Complaints