Business cases, process mapping, voice of the customer, change management, and problem/objective statements are the tools used in the ________ stage of the DMAIC process.
A) define
B) measure
C) analyze
D) improve
E) control

Question

Quizplus · Accepted Answer

These tools are used in the "define" stage of the DMAIC process to establish the project scope, understand customer needs, and clarify the problem or objective.

Business Cases, Process Mapping, Voice of the Customer, Change Management