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When Talking to a Patient on the Telephone, Which Is

Question 14

Multiple Choice

When talking to a patient on the telephone, which is the most courteous action?


A) Hang up as soon as possible.
B) Whoever initiated the call should be the first to terminate it.
C) Tell the patient when you are going to hang up.
D) Close the conversation and hang up quickly so the patient does not continue the conversation.

Correct Answer:

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