In order for employees and managers to function effectively in a total quality setting, they must have good interpersonal skills.
Correct Answer:
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Q1: Effective communication means receiving a message, correctly
Q2: Company level communication is communication within a
Q3: When trying to communicate it is important
Q5: Interpersonal skills are those needed for people
Q6: One-way communication helps maintain a climate that
Q7: Proximity is not considered a component of
Q8: There are several components of communication. They
Q9: Which of the following is not a
Q10: Empathic listening means:
A) Agreeing with what is
Q11: Robert Luke offers four guidelines for enhancing
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