The nurse manager recognizes a need to take steps to promote conflict resolution among health care team members on a nursing unit.In order to promote conflict resolution,the nurse manager should

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Steps to promote conflict resolution among health care team members include depersonalization of conflict situations.Steps to promote conflict resolution among health care team members also include maintaining a respectful,nonpunitive atmosphere through soliciting the perspectives of each individual,allowing group members to be assertive but not manipulative,and remembering to criticize ideas,not people.

The Nurse Manager Recognizes a Need to Take Steps to Promote