Which of the Following Are Important Issues for Nurses to Be

Which of the following are important issues for nurses to be aware of when working with angry, hostile, or aggressive clients? Select all that apply.

A) Nurses must be aware of their own feelings about anger and their use of assertive communication and conflict resolution.
B) Nurses must not allow themselves to become angry under any circumstances.
C) Nurses must know that a client's anger or aggressive behavior is preventable by a skilled nurse.
D) Nurses must discuss situations or the care of potentially aggressive clients with experienced nurses.
E) Nurses must be calm, nonjudgmental, and nonpunitive when using techniques to control a client's aggressive behavior.