The client's family makes a complaint about the nurse. What is the best course of action when this occurs?

Question

Quizplus · Accepted Answer

A.This is correct. In order to collaborate, all parties should be open to criticism. The nurse should reflect on practice issues when they are presented.
B.This is incorrect. Once the family has made their complaint and the nurse has apologized, the relationship can move forward in an improved way.
C.This is incorrect. The nurse should simply take the criticism and not escalate the situation unless the physician asks for information.
D.This is incorrect. The nurse should not attempt to retaliate or take revenge on the family.

The Client's Family Makes a Complaint About the Nurse