Kyia works for Thielen Metals. Last month, she filed a complaint against her manager claiming he had violated the terms of the labor-management agreement. The case made its way from Kyia's shop steward through mediation. Unfortunately, management and union personnel were unable to come to an agreement. What ismost likely to occur next?

Question

Quizplus · Accepted Answer

When mediation fails to resolve a dispute between management and union personnel, the next step is often arbitration. This is a process where an impartial third party reviews the case and makes a decision that is usually binding for both parties.

Kyia Works for Thielen Metals