Tessa Ruffin Is a Customer-Service Representative at Pelican Airlines

Tessa Ruffin is a customer-service representative at Pelican Airlines. When problems come up on the job, as they often do, she prides herself on keeping a cheerful attitude. She is a problem solver and likes to set a good example and to motivate others to do their best. Which statement best applies to Ruffin's situation?

A) You can be a leader without being a manager.
B) When the cat's away, the mice will play.
C) Managers cope with complexity.
D) Leaders cope with change.
E) One bad apple can spoil the whole barrel.