When Zoe Marchand Inherited the Family Dry-Cleaning Business from Her

When Zoe Marchand inherited the family dry-cleaning business from her mother, it was disorganized and chaotic. Customers complained about having to wait in long lines and about garment stains being overlooked. The record-keeping was messy, and key employees sometimes failed to open the doors on time in the morning or ended up closing early to the frustration of customers. To turn around her business, Marchand should adopt a(n) ________ leadership style.

A) free-rein
B) transactional
C) translational
D) autocratic
E) technical