Margarita Ramos, a Cantankerous Coffee House Supervisory Manager, Tells Her

Margarita Ramos, a Cantankerous Coffee House supervisory manager, tells her staff, "Our performance goal is to have every coffee drink made to specification with less than 1 percent waste." The step in the control process that applies to this statement is

A) monitor performance.
B) establish standards.
C) take correction action if necessary.
D) compare performance against standards.
E) poll customers for their opinions.