Qing called her customer after the product had been delivered to see if there were any questions about how to use and maintain it. Which step in the personal selling process is Qing in?

Question

Quizplus · Accepted Answer

Following up is the step in the personal selling process where the salesperson checks in with the customer after the sale to ensure satisfaction and address any questions or concerns about the product.

Qing Called Her Customer After the Product Had Been Delivered