Give Charities has over 200 employees in its call center. Currently there are 20 team leads who supervise approximately 10 employees each. Give decides to eliminate half of the supervisors and double its number of direct reports.
What will happen if the company makes this move?

Question

Quizplus · Accepted Answer

By reducing the number of supervisors and increasing the number of direct reports per supervisor, the span of control—the number of employees reporting directly to a supervisor—will widen.

Give Charities Has Over 200 Employees in Its Call Center