Sasha manages a hotel and is responsible for ensuring that rooms and service exceed the expectations of the hotel's customers. Her role would best be described as ________ management.
A) capital
B) transformation
C) operations
D) production
E) knowledge

Question

Quizplus · Accepted Answer

Operations management focuses on the efficient and effective processes of producing and delivering goods and services, which includes managing the operations of a hotel to ensure high-quality rooms and service for customers.

Sasha Manages a Hotel and Is Responsible for Ensuring That