What would be the most important aspect of a successful total quality management program?
A) a focus on replying to supplier feedback
B) regular analysis of ERP systems
C) listening and learning from customers and employees
D) annual PERT analyses
E) sole supplier system

Question

Quizplus · Accepted Answer

Listening and learning from customers and employees is crucial for a successful total quality management (TQM) program because it focuses on continuous improvement and meeting the needs and expectations of customers, which is central to TQM philosophy.

What Would Be the Most Important Aspect of a Successful