Spritely Sprockets has been noticing a high rate of product returns. The company is even in danger of losing some of its customers. Which technique would best help the company improve quality during its production process?
A) supply-chain analysis
B) statistical process control
C) critical path review
D) variance analysis
E) ISO 9000 series

Question

Quizplus · Accepted Answer

Statistical process control (SPC) is a method of quality control which employs statistical methods to monitor and control a process, helping to ensure that the process operates efficiently, producing more specification-conforming products with less waste.

Spritely Sprockets Has Been Noticing a High Rate of Product