A Nurse Is Doing Telephone Triage in a Healthcare Facility

A nurse is doing telephone triage in a healthcare facility. What is a duty of this nurse?

A) Make appointments with physicians for elderly clients who call.
B) Provide suggestions to clients who require assistance in a procedure.
C) Sort calls and decide which is to be referred to emergency services.
D) Set up individual protocols to follow when assessing a call during triage.