Which of the following verbs are used in the HCAHPS survey to support the idea that effective and respectful communication among healthcare professionals is essential for optimal patient experience? Select all that apply.

Question

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The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey focuses on aspects of healthcare communication that impact patient experience. "Listen," "Explain," "Understand," and "Describe" are verbs that directly relate to the ways healthcare professionals should communicate with patients to ensure they are effectively informed and feel respected. These actions are essential for a positive patient experience, as they involve actively engaging with the patient, making sure information is clear, and ensuring the patient's perspective is acknowledged.

Which of the Following Verbs Are Used in the HCAHPS