The resident tells the nursing assistant, "My hearing aid was stored by the nurse in the medication cart and the nurse cannot find it. The administrator told me that they don't have it anymore, and the facility is not going to replace it. I need to talk to someone who will protect my rights." What is the best action for the nursing assistant to take?

Question

Quizplus · Accepted Answer

The best action the nursing assistant should take is to provide the resident with information on how to contact the ombudsman. Searching the room for the missing hearing aid may be done, but it does not suit the resident's request to speak to someone who will protect their rights. The ombudsman will act as a spokesperson for the resident and investigate what happened and negotiate to reach a fair settlement between the parties at conflict. Reporting the issue to the nurse or scheduling a meeting with the administrator does not address the resident's request for a representative to uphold their rights. The resident already stated the nurse cannot find the hearing aid, and the facility administration is not going to replace it.

The Resident Tells the Nursing Assistant, "My Hearing Aid Was