Computer salesperson Agueda listens attentively as her coworker Ju describes her frustration over losing her largest account, then says, "That must be so tough for you." Which type of listening is Agueda engaged in?
A) informational
B) critical
C) empathic
D) sympathetic
E) appreciative

Question

Quizplus · Accepted Answer

Empathic listening is used for understanding and identifying with the speaker.

Computer Salesperson Agueda Listens Attentively as Her Coworker Ju Describes