At the end of a long sales call, Demi's boss shakes her hand to express his approval of how she handled the customer's questions. This is an example of ________ communication.

Question

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Many of the messages we exchange with others take the form of nonverbal communication, which includes those behaviors and characteristics that convey meaning without the use of words. Whenever we frown to express anger, wave goodbye to an acquaintance, or high five to express approval, we are communicating our messages through our actions rather than through our words.

At the End of a Long Sales Call, Demi's Boss