Gigi, a mortgage loan officer, routinely meets young couples preparing for home ownership. Before discussing financial details, she asks them whether they are planning to have children and enjoys discussing their careers and plans for the family home. Gigi's communication style is built around establishing ________ with clients.

Question

Quizplus · Accepted Answer

Creating interpersonal rapport-a sense of harmony, goodwill, and caring-is important at all stages of professional relationships. Demonstrating authentic concern for other people is especially valuable in making positive first impressions and building a foundation for credibility and trust.

Gigi, a Mortgage Loan Officer, Routinely Meets Young Couples Preparing