When an otherwise polite and easygoing client sounds irritable and raises her voice slightly at an occupational therapist because the occupational therapist did not follow through on a promise, her response may be situational in that it may be appropriate, normative, and reflective of the situation she is facing.

Question

Quizplus · Accepted Answer

The client's response can be considered situational because it reflects a natural and understandable reaction to the specific circumstances of the occupational therapist not fulfilling a promise, which can lead to frustration or disappointment.

When an Otherwise Polite and Easygoing Client Sounds Irritable and Raises