The Nurse Is Using Verbal Skills to Explain the Nursing

The nurse is using verbal skills to explain the nursing care plan to parents of a 10-year- old child with cancer. Which of the following describes a guideline the nurse should follow to provide appropriate verbal communication?

A) Use closed-ended questions that do not restrict the child's or parent's answers.
B) Allow the focus to change without redirecting the conversation.
C) Restate the child's and parents comments in your own words.
D) Paraphrase the child's or parent's feelings to demonstrate empathy.