Frontline Workers Must Be Able to Make Sound Judgment Calls

Frontline workers must be able to make sound judgment calls because

A) guidelines cannot possibly anticipate every situation they will have to face.
B) there are few levels of management above them to provide support.
C) they are given vague laws with little to no instruction on how to implement them.
D) they are supplied with few guidelines from which to operate.
E) they are the primary defenders of national security.