Avoid contractions when writing to people you do not know.
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Q7: Good business writing sounds like a person
Q8: Good business style allows for some individual
Q9: Conversational style generally uses more contractions than
Q10: Use a friendly style to someone you've
Q11: Good business writing uses short, simple words
Q13: Many generalizations about style are half-truths and
Q14: Using the right tone in a message
Q15: Norms of politeness can differ from organization
Q16: Any sentence pattern will become boring if
Q17: Different organizations may legitimately have different ideas
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