Norms of politeness can differ from organization to organization.
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Q10: Use a friendly style to someone you've
Q11: Good business writing uses short, simple words
Q12: Avoid contractions when writing to people you
Q13: Many generalizations about style are half-truths and
Q14: Using the right tone in a message
Q16: Any sentence pattern will become boring if
Q17: Different organizations may legitimately have different ideas
Q18: A verb is active if the grammatical
Q19: Writing is wordy if the same idea
Q20: Compound sentences have at least three main
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