You should avoid negative words like "deny"and "mistake"in business messages.
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Q2: Negatives are never necessary in business messages.
Q3: Sometimes negatives create a "reverse psychology"that makes
Q4: Words that begin with "in"may be negative.
Q5: You can deemphasize a negative in your
Q6: In most situations, it's better to be
Q8: Include unimportant negatives in your messages to
Q9: When deemphasizing negative information, it's OK to
Q10: Positive emphasis can also be expressed as
Q11: "Afraid,""missing,"and "trivial"are negative words or words with
Q12: "Don't forget to call"is an example of
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