Since customers usually have few options for products and services, there's no need to treat them politely.
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Q1: Understanding your audience is important but not
Q2: Criticizing your boss as sharply as you
Q4: Audience analysis and adaptation are important for
Q5: If you don't know your audience, your
Q6: Most people imagine themselves as the audience
Q7: A gatekeeper has no power to keep
Q8: The spouse of your employee could be
Q9: There are seven types of audiences.
Q10: It's possible for someone to be a
Q11: There is no need to adapt a
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