Maggie is a graduate student in human factors.She is working with a local grocery store to improve their customer service while reducing costs to the consumers.Most likely,Maggie will ____.
A) administer personality tests to all of the employees
B) complete a job analysis for each job position to eliminate redundancies
C) find ways to make shopping aisles more colorful and cheery for customers
D) help design a self-checkout system that is intuitive and logical

Question

Quizplus · Accepted Answer

As a human factors graduate student, Maggie is likely to focus on designing systems and interfaces that are user-friendly and intuitive. Therefore, it is most likely that she will work on designing a self-checkout system that is easy to use and helps reduce costs for the grocery store. This would align with both her expertise and the goal of improving customer service while reducing costs. Administering personality tests to employees (A) is unlikely to have a direct impact on customer service or cost reduction. Completing job analysis for each job position (B) may help identify redundancies, but it may not be the most pressing issue to tackle initially. Similarly, making shopping aisles more colorful and cheery (C) may improve customer experience, but it may not have a direct impact on reducing costs.

Maggie Is a Graduate Student in Human Factors