Christine drives up to the Grease King drive-thru to order dinner,but when she pulls up to the speaker,someone fires up a motorcycle in the parking lot and she can't hear a thing.Although she knows the clerk has said something,Christine doesn't know what he said.She replies anyway,"I'd like a bacon double greaseburger and a side order of fries." Christine knows what to say because she has a ____ for this situation.
A) mental model
B) cognitive map
C) proposition
D) script

Question

Quizplus · Accepted Answer

A script is a mental framework of common actions or events. In this case, Christine has a script for ordering food at a drive-thru, which allows her to know what to say even when she can't hear the clerk's response.

Christine Drives Up to the Grease King Drive-Thru to Order