Zewde is usually very friendly and outgoing.She is typically polite to others and always leaves a large tip when she goes out to eat.Earlier today,however,you saw her yell at a waiter at a local restaurant.You also noticed that other customers yelled at this waiter.According to Kelly's attribution theory,you are likely to make a(n)____ attribution for Zewde's behavior.

Question

Quizplus · Accepted Answer

According to Kelly's attribution theory, people tend to make external attributions for behavior when it is deemed unusual or unexpected. In this scenario, Zewde's behavior is unexpected based on her typical outgoing and friendly demeanor, so an external attribution (such as something in the restaurant or with the waiter's service) is more likely to be made.

Zewde Is Usually Very Friendly and Outgoing