____ is a technique used to improve CRM systems (and many other systems)by identifying,storing,and disseminating "know-how"-facts about how to perform tasks.
A)Supply Chain Management
B)Collaborative filtering
C)Collaborative forecasting
D)Knowledge management

Question

Quizplus · Accepted Answer

The technique being referred to is knowledge management, which helps in gathering, storing and sharing information about how to perform tasks effectively. This can be useful in improving CRM systems and other systems as well. Supply Chain Management and Collaborative filtering and forecasting are not related to this technique.

____ Is a Technique Used to Improve CRM Systems (And